Write down the specific job you want done, e.g. "reply to WhatsApp FAQs and triage them", not "I want AI". The more specific the task, the easier it is to compare platforms.
Ask: will customer data leave the company? Used for training? Does it need to meet PDPO? If data is sensitive, a self-hosted option is easier to justify.
Even a great platform is worthless if you cannot run it. Work out how long setup takes, who maintains it and who supports you when something breaks.
Can it connect the channels you already use (WhatsApp/IG/FB/web) and your internal systems? Can you add new scenarios later without redoing everything?
Do not roll out everywhere at once. Pilot one high-frequency, low-risk scenario for two weeks, then let the data decide whether to expand.
| Item | Pass criteria |
|---|---|
| Task defined | You can state in one line what AI must do |
| Data boundaries | You know where data lives and how it is used |
| Compliance | Meets PDPO or relevant requirements |
| Time to launch | Live within an acceptable window |
| Maintenance | Clear support and maintenance arrangement |
| Integrations | Connects your existing channels and systems |
| Extensibility | New scenarios need no rebuild |
| Pricing | Transparent and predictable |
| Exit | You can get your data and settings back |
Define the task first, confirm whether data can leave (compliance), assess setup and maintenance cost and integrations, then validate with a small PoC before adopting it broadly.
Comparing price before knowing the use case, judging by the demo without verifying it connects your data and systems, and ignoring maintenance so the tool ends up unused.
If you handle customer data or contracts, self-hosting makes PDPO compliance easier. If your data is not sensitive and you only need Q&A and writing, cloud SaaS is enough.
Two weeks. Pilot one high-frequency, low-risk scenario and measure first-response time, auto-resolution rate and staff hours saved before expanding.
Want to know how MOKAGI fits your business, need a quote, or book a demo? Reach us any of the ways below — we usually reply within one business day.