Instant answers at any hour, so no enquiry is missed.
WhatsApp, Instagram, Facebook and web chat handled in one place.
Products, price lists and policies loaded as a knowledge base.
FAQs answered automatically; complex cases passed to a human.
Switches between Chinese and English for local and overseas customers.
Every conversation is logged for review and improvement.
| Human team | AI customer service | |
|---|---|---|
| Hours | Office hours only | 24/7, all year |
| Concurrency | Dozens of chats per person | Effectively unlimited |
| Speed | Depends on workload | Instant |
| Cost | Salary, MPF, training | From HK$299 per month |
| Consistency | Varies with mood and fatigue | Consistent |
| Plan | What's included | Price |
|---|---|---|
| Digital employee (MokCs) | AI support agent connected to your knowledge base and messaging channels | From HK$299 / month |
| MOKAGI platform setup | Self-hosted installation and agent configuration | From HK$5,000 one-off |
MOKAGI's digital-employee plan starts at HK$299 per month, plus a one-off platform setup fee from HK$5,000.
WhatsApp, Instagram, Facebook and web chat can be handled together from one agent.
It answers from the knowledge base you load. Anything outside that scope can be escalated to a human.
A single-channel pilot can be live quickly; a two-to-four-week review is typical before expanding.
Yes, it handles Traditional Chinese, Simplified Chinese and English.
Want to know how MOKAGI fits your business, need a quote, or book a demo? Reach us any of the ways below — we usually reply within one business day.