Understands text, images and speech, and can read web pages and files.
Short-term context plus a long-term store, so it remembers what it did and who you are.
Breaks a goal into steps and decides which tools to use, in what order.
Calls tools: search, write files, drive a browser, send messages, run code.
| Type | Core ability | Limitation |
|---|---|---|
| Chatbot | Replies by rules or a model | Does not act on its own |
| RPA | Replays fixed UI steps | Brittle when anything changes |
| AI agent | Plans, uses tools, adapts | Needs clear guard rails and confirmation points |
| Scenario | Agent behaviour |
|---|---|
| Customer service | Answers FAQs instantly, escalates complex cases to a human |
| Content | Drafts copy, produces short videos, publishes to several platforms |
| Operations | Collects data, builds a weekly report, sends follow-up reminders |
A system that perceives, plans and acts with tools to complete a goal, rather than only replying with text.
A chatbot answers; an agent plans, uses tools and keeps going until the task is done.
Yes. Sensitive actions such as payments or commitments should keep a human confirmation step.
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